Returns & Exchanges

At Florence and the Machine, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free 30-day return policy for all items in their original condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the packing slip is included inside.

• 3.
  Attach the Shipping Label

  Print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated courier service and keep your tracking number handy until your refund has been processed.