Frequently Asked Questions
Everything you need to know about shopping with Florence and the Machine.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally arrive within 10-14 business days.
What is your return and exchange policy?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your exchange or refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track the status of my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes which are the responsibility of the customer.
How do I ensure I am choosing the right size?
Each product page features a detailed sizing guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit.